Google Inc is launching a service that lets consumers pay for live video chats with experts who can offer
every thing from step-by-step turkey cooking instructions to marriage therapy. The Google Helpouts
service, introduced on Monday, functions roughly 1,000 companions in fashion, fitness, computers and other
subjects, available for live, one-on-one video consultations.
The video sessions can be as short as a few minutes or can last a few hours, depending on the subject, with
prices set up by every individual provider.
The video consultations signify an growth of Google’s conventional Web search service, which for years
has answered consumers’ questions by directed individuals to the most appropriate Web page.
While Google remains the world’s No. 1 Internet search engine, individuals are more and more converting to social
networks like Facebook Inc to get advice and recommendations from their friends about movies, restaurants
and other topics.
“Most of the world’s useful information still exists in people’s heads,” Udi Manber, vice president of
engineering at Google said at a small briefing with reporters in San Francisco on Monday. Helpouts “opens
the door to that information as well.”
Manber said that Google will initially offer tight oversight of the Helpouts web site, determining which types of
services can be offered on Helpouts. For providers of healthcare consultations, Google will conduct
background checks to make sure that the provider has valid credentials.
The video sessions can be as short as a couple of minutes or can final several hours with prices set up by every
In inclusion to individual experts, large brands like Sephora, Weight Watchers and Rosetta Rock will also
be providing video
periods on the Helpouts service.
Google will consider 20Percent of the fee that the providers collect from customers for the video talks, though Google
is at first waving the transaction charge for providers in the health category.
Customers can keep reviews of the different video chat experts and Google will refund customers that are
unhappy with their video assessment, the company stated.