The Information Technology Division of Ajman Bank has successfully completed and achieved the ISO Certifications for ISO 9001:2015 (Quality Management System) and ISO 10002:2018 (Customer Satisfaction). The ISO (International Organization for Standardization) certification is the world’s most established quality framework and benchmarks the quality management system standard of institutions based on the highest international standards.
Mr. Mohamed Amiri, Chief
Executive Officer, Ajman Bank, commented, “We are proud to receive the
ISO certifications for Quality Management and Customer Satisfaction.
This exceptional achievement is a mark of recognition of the highest
standards and service levels offered by Ajman Bank and is part of a
continuous efforts to improve the quality of our service and innovation
to meet our clients’ needs.”
The ISO certification
process included an extensive review and audit of business processes
and departments at Ajman Bank against global best practices.
Salem Al Shamsi, Chief Operating Officer, Ajman Bank, stated, “We are
proud to receive these ISO certifications which demonstrate a dedicated
and systematic approach at Ajman Bank to overall quality management.
These certifications are testament to our strong commitment to meet
international standards at every level of our operation and will serve
as a milestone in our roadmap to enhance performance and customer
About Ajman Bank
Ajman Bank is an Islamic bank with an ambitious vision based on values of integrity, trust and transparency seeks to provide a wide range of Sharia-compliant and high-quality banking services to customers from individuals, companies and government institutions across the UAE. It is also keen to be updated with the latest technology that will ensure customers a distinctive experimental banking with the revival of human touch that is lost in the modern era of banking application.
Bank is headquartered in Ajman and enjoys the strong support of the
Government of Ajman and is a key pillar in the emirate’s economic
development strategy. The bank continues its tireless efforts to
establish a prominent position in the banking sector as a sustainable
Islamic banking institution, with an emphasis on the need to achieve an
optimal balance in the community and caring staff, in order to provide
real value for shareholders and customers alike. For more information
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